SOX Services & Support
5 Stages of Client Support
SOX is Dedicated to Providing Exceptional Support Throughout Your Journey With Us.
From the initial onboarding process to ongoing support and project management, we are here to empower your team, enhance your marketing efforts, and ensure high-quality installations. Explore each stage to discover how SOX can help you grow your business and deliver outstanding results.
Client Onboarding
Establishing a Strong Foundation
- REGIONAL TECHNICAL EXPERT: You’ll be paired with a SOX Regional Technical Expert (RTE) - your dedicated consultant throughout all five stages. Your RTE is here to support you and your customers with technical guidance and sales support.
- CLIENT INTAKE: SOX's admin team will coordinate with your designated contact to gather essential business information and onboard you into our national service provider database.
- KEY PLAYERS: SOX will facilitate introductions between key stakeholders from both organizations to launch our partnership on the right foot.
Marketing Services
Tailored Marketing Support to Generate Leads
- WEBSITE & LANDING PAGE: Your company will be added to the SOX service provider locator, and SOX will launch a client branded product landing page to help you start marketing immediately.
- BRAND BOX: Clients receive a SOX brand box with brochures, material samples, and battle books to support your outreach.
- BRAND DISCOVERY: SOX will host a virtual Brand Discovery session with your marketing people (whether internal staff or 3rd party agency) to align on strategy and identify opportunities.
- CLIENT PORTAL | MARKETING RESOURCES: Clients gain access to SOX's Client Portal, packed with digital assets for websites, social media, email campaigns, etc.
Sales Training
Empowering Your Sales Team
The training can be conducted virtually or in person and scaled to fit your organization’s size and structure. Every session is customized to ensure your team is equipped to confidently sell erosion control services.
- IDENTIFY EROSION OPPORTUNITIES: Learn how to spot and qualify erosion control prospects.
- BIDDING ON JOBS: Participate in hands-on training to build and customize bids tailored to your region and business.
- PITCHING & CLOSING: Master the art of presenting and pitching, addressing client pain points, and closing deals.
- CLIENT PORTAL | SALES RESOURCES: Access presentation decks, videos, and FAQs to support your sales conversations.
Installation Certification
Ensuring High-Quality Installations
All SOX Certified Service Providers (CSPs) must complete a formal certification process to ensure consistent, high-quality installations across the network. This process safeguards the integrity of the CSP program by upholding performance standards and preventing oversaturation in the market.
- PRE-INSTALL MEETING: A SOX National Trainer aligns expectations with your crew before your first project.
- COMPREHENSIVE ON-SITE TRAINING: A SOX National Trainer will guide your team through a full installation, step-by-step.
- POST-INSTALL REPORTS & MEDIA: You’ll receive a detailed report with performance feedback and project photos.
- CLIENT PORTAL | INSTALLATION RESOURCES: Access guides, videos, and documentation to support future installs.
Continued Support
Ongoing Partnership and Recurring Touchpoints
- PITCH SUPPORT: Your RTE remains available to assist with customer calls, meetings, and presentations.
- SITE VISITS & DEMO DAYS: When possible, your RTE will join you on-site and help coordinate live demos.
- INDUSTRY EVENTS/TRADE SHOWS: We’ll support your event prep—from booth design to post-event strategy.
- TOUCH POINTS FROM ALL SOX TEAMS: Beyond your RTE, our Sales and Marketing teams are always here to help.
